Refund Policy

1. Subscription Tiers & Billing Cycle

Corrath services are available via paid recurring monthly or annual subscriptions (including Pro and Enterprise plans). Paid subscriptions are charged at the beginning of each billing cycle. You may cancel your subscription at any time through the Billing section under Settings in your account.

2. Cancellation and Service Access

When you cancel your subscription, the cancellation will take effect at the end of your current billing period. Your gateway routing allowances, analytics dashboards, and vault services will remain fully active until the billing cycle terminates. No partial-month credits or prorated refunds are issued for cancellations mid-cycle.

3. Refund Guidelines

To support continuous server scaling, subscriptions and prepaid API credits are generally **non-refundable**. Exceptions are processed only under the following conditions:

• Billing Errors: Verified duplicate payments, incorrect invoicing charges, or administrative transaction errors.
• SLA Breach: If platform outages violate the uptime thresholds defined in your corporate SLA contract, credit options will be reviewed.
• Regulatory Cooling-off Compliance: See section 4 below for localized legal protections.

4. Local Legal Consumer Protections

We respect mandatory consumer rights in all international markets:

• European Union and United Kingdom: Under local consumer directives, you have the right to request a refund within fourteen (14) days of your initial purchase. However, if you configure your API developer keys and route live requests through the gateway before the end of this 14-day window, you agree to waive this right.
• India: Subscriptions are processed in accordance with Reserve Bank of India (RBI) e-mandate rules. Cancellation requests are executed immediately to prevent subsequent auto-renewals.
• United States: State-level refund and cancellation notification requirements are fully integrated within our Stripe-based billing dashboards.

5. Refund Request Protocol

To request a transaction review or report billing discrepancies, contact our finance desk at billing@corrath.io or support at support@corrath.io. You must provide your organization name, user account identifier, and Stripe payment reference number. Verified claims will be credited back to your original payment card within five to ten (5-10) business days.

6. Contact

For any billing inquiries, contact us at: billing@corrath.io.